TERMS & CONDITIONS
Unitrans Visa Solutions (Kenya)
—
1. Introduction
These Terms and Conditions govern the relationship between Unitrans Visa Solutions (“the Agency”) and the client (“Student/Applicant”).
By engaging our services, you agree to comply with and be bound by these terms.
—
2. Scope of Services
Unitrans Visa Solutions provides the following services:
- University/college application assistance
- Student counselling and course selection
- Visa application guidance
- IELTS and language training
- Scholarship guidance
- Accommodation arrangements
- Flight booking assistance
- Pre- and post-departure support
Important:
The Agency provides guidance only and does not guarantee:
Admission to any institution
Visa approval
Scholarships or funding
—
3. Admission & Visa Disclaimer
Admission decisions are made solely by universities/colleges.
Visa decisions are made solely by embassies/immigration authorities.
> The Agency has no control over these decisions and shall not be held liable for any rejection.
—
4. Fees & Payments
Some services may be free depending on partner universities, while others (e.g., IELTS training, language classes, documentation) attract fees.
All payments must be made as agreed before service delivery.
Fees paid cover service delivery only and are non-transferable.
—
5. Refund Policy
Consultation, training, and processing fees are non-refundable.
No refund shall be issued after:
- Application submission
- Offer letter issuance
- Visa application submission
Partial refunds (if any) are at the Agency’s discretion.
—
6. Client Responsibilities
The client agrees to:
- Provide accurate, truthful, and complete information
- Submit genuine and verifiable documents
- Meet all deadlines provided by the Agency, universities, or embassies
- Follow instructions given by the Agency
Submission of fake documents will result in immediate termination of services.
—
7. Financial Documentation Disclaimer
The client is fully responsible for all financial documents (e.g., bank statements, sponsorship proof).
The Agency does not verify or take liability for third-party financial documents.
—
8. Timelines & Delays
Processing times vary depending on universities, embassies, and external institutions.
The Agency shall not be responsible for delays caused by:
- Embassies
- Universities
- Third-party service providers
—
9. Accommodation & Travel Services
Accommodation and flight bookings are provided as assistance only.
Final agreements are between the client and the service providers.
—
10. Limitation of Liability
Unitrans Visa Solutions shall not be liable for:
- Visa refusal
- Admission rejection
- Financial loss due to third parties
- Delays beyond its control
—
11. Privacy & Data Protection
The Agency collects and uses personal data for application and visa processing purposes.
Client information may be shared with:
- Universities
- Embassies
- Partner institutions
All data is handled in accordance with applicable data protection laws in Kenya.
—
12. Termination of Services
The Agency reserves the right to terminate services if:
- The client provides false information
- The client fails to make required payments
- The client engages in misconduct
—
13. Code of Conduct
Clients are expected to maintain respectful communication with staff.
Abusive or inappropriate behavior may lead to service termination.
—
14. Governing Law
These Terms and Conditions shall be governed by the laws of Kenya.
—
15. Dispute Resolution
Any disputes shall first be resolved through mutual discussion.
If unresolved, disputes may be referred to mediation or Kenyan courts.